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Collection of Zammad Software Keyboard Shortcuts on Windows

Collection of Zammad Software Keyboard Shortcuts on Windows

Learn Zammad Shortcuts in Windows. Zammad is an open source software used for customer management and support. With Zammad, companies can integrate various communication channels such as email, instant messaging, social media etc.

Zammad is an open-source software used for customer management and support. With Zammad, companies can integrate various communication channels such as email, instant messaging, social media, and web forms into a centralized platform. This allows support teams to manage and respond to customer requests more efficiently and organized.

Zammad's main features include:

  1. Ticket management: Zammad allows support teams to manage customer tickets from various communication channels in a single user interface.
  2. Automation: Zammad is equipped with automation features to automate routine tasks such as ticket assignments, automatic responses, and ticket status updates.
  3. Integration: Zammad can be integrated with various other applications and services such as CRM (Customer Relationship Management) and project management software.
  4. Analytics: Zammad provides analysis and reporting tools to monitor support team performance and identify relevant trends.

By using Zammad, companies can improve their operational efficiency in providing customer support, increase responsiveness, and enhance the overall customer experience.

Here are Zammad shortcuts that can be used on Windows

Navigation Shortcuts

ActionZammad Shortcut
DashboardShift + Ctrl + D
OverviewShift + Ctrl + O
SearchShift + Ctrl + S
NotificationsShift + Ctrl + A
New ticketShift + Ctrl + N
LogoutShift + Ctrl + E
Close current tabShift + Ctrl + W
Show previous tabShift + Ctrl + Tab
Confirm/send dialogShift + Ctrl + Enter
Move upUp Arrow Key
Move downDown Arrow Key
Move leftLeft Arrow Key
Move rightRight Arrow Key
Select itemEnter
Copy current object's number to clipboardShift + Ctrl + .
Add object titleShift + Ctrl + . Then .
Add object link URLShift + Ctrl + . Then . Then .

Ticketing Shortcuts

ActionZammad Shortcut
Open note boxShift + Ctrl + M
Reply to the last articleShift + Ctrl + G
Set article to internal/publicShift + Ctrl + J
Update as closedShift + Ctrl + C
Navigate through articlesShift + Ctrl + Left & Right Arrow Keys
Insert text module: Then :
Insert knowledge base answer? Then ?
Insert user mention@ Then @

Text Editing Shortcuts

ActionZammad Shortcut
Format as underlineCtrl + U
Format as boldCtrl + B
Format as italicsCtrl + I
Format as strikethroughCtrl + S
Paste from clipboardCtrl + V
Paste from clipboard (plain text)Ctrl + Shift + V
Remove formattingShift + Ctrl + F
Select entire text areaShift + Ctrl + Y
Insert horizontal ruleShift + Ctrl + Z
Format as unordered listShift + Ctrl + L
Format as ordered listShift + Ctrl + K
Format as heading h1Shift + Ctrl + 1
Format as heading h2Shift + Ctrl + 2
Format as heading h3Shift + Ctrl + 3
Remove any hyperlinkShift + Ctrl + X
Andre Yulianto

Andre Yulianto

How puzzling all these changes are! I'm never sure what I'm going to turn into a tidy little room.