Salesforce.com ramps up
Not content with just Web-based CRM and SFA (sales-force automation) applications, Salesforce.com within five years hopes to offer the full gamut of office applications via a hosted paradigm, including ERP systems. The company this month is detailing the availability of…
Customer-centric CRM
The prospect of implementing a CRM solution evokes in the mind of many CTOs a disturbing vision of prolonged struggles to assimilate back-office applications, along with the uncomfortable feeling that, despite the efforts, achieving the ultimate objectives of better customer…
Infravio exec explains why run-time management of Web services is the next big challenge for IT
See correction below INFRAVIO IS A startup company that has identified Web services management infrastructure as a major new opportunity. To address that requirement, the company at Demo 2002 this week rolled out a new platform for Web services life…
A towering decision
For Tower Records, the question was whether to develop or outsource a better search engine WHEN KEVIN ERTELL went looking for a better navigation and search tool for TowerRecords.com, he faced a question familiar to every chief technologist: Build or…
Networking CTOs lead the way
Increasing numbers of corporate CTOs are trading in dreams of building the perfect, internal NOC (network operations center) for more pragmatic outsourcing plans. Devoting precious funds into advanced networking capabilities has become a luxury many enterprise officials feel they can…
Rules engines get power users running
Once the exclusive domain of developers, the rules management arena may soon be opened to business users via emerging technology designed to allow nontechies to change business rules without altering code or waiting for a new application release. Vendors are…
Check the fine print
Language contained in Microsoft’s Product Use Rights document raises concerns about security issues and privacy BILL GATES SAYS security is Microsoft’s top priority, but just whose security does he have in mind? Consider some of Microsoft’s recent boilerplate legalese —…
Games people play
Does bringing game shows to your cell phone make wireless carriers savvy or just plain desperate? See correction below IF SCOFFING AT someone else’s pedestrian taste makes you feel better, then read this column. I myself am trying mightily to…
Virtual virtuosity
Advances in Unix-and Intel-based server virtualization take aim at the overblown costs of server hardware MAINFRAME AND high-end Unix server administrators have long relied on the ability to logically partition systems in order to distribute application workloads and make efficient…
Changing the rules
Blaze Advisor 4.0 and other rules engines give business users a direct hand in rules management DEFINING, IMPLEMENTING, AND maintaining business rules in the enterprise typically is left up to developers and database administrators, who include such rules in software…
